SentinelOne Managed Quarterly Updates
Incident Report for CyFlare
Resolved
This incident has been resolved.
Posted Jun 20, 2022 - 19:17 EDT
Update
We are continuing to monitor for any further issues.
Posted Mar 16, 2022 - 12:33 EDT
Monitoring
To our valued partners and customers,

As part of our ongoing commitment to providing exceptional customer service, we are modifying our processes further to protect your endpoints through our MDR-SentinelOne service offering. Customers and partners will now be auto-enrolled into a quarterly SentinelOne agent upgrade. Every quarter, CyFlare will upgrade you to the best version for each operating system recommended by SentinelOne, if one is available. The first quarterly upgrade will take place in Q2 2022.

CyFlare will send a Trust Post thirty days before we intend to upgrade. The post will include the upgrade version, any relevant release information from the vendor, and the upgrade's date and time. Endpoints not connected during the upgrade time will be upgraded during the next connection.

You may opt-out of this automatic upgrade. If you choose NOT to take advantage of the automatic upgrades, please open a ticket through our ticketing portal with the following subject line: Customer Name – Upgrade Process: Opt Out. We will mark your account for manual upgrades. If you opt-out, you can continue to see CyFlare's recommended upgrades via our Trust Posts. However, you will be responsible for ensuring a consistent upgrade schedule to protect your endpoints best.

CyFlare continually evaluates our services to serve our customers and our partners better. Ensuring our customers have the latest recommended SentinelOne versions means more features and increased security.

We appreciate your business.

Thank you,
CyFlare TechOps Team
Posted Mar 01, 2022 - 16:32 EST
This incident affected: CyFlare Support Desk Platform.