CyFlare Support Desk Maintenance - URL access temporarily changed
Incident Report for CyFlare
Resolved
Maintenance has been completed. Please resume using desk.cyflare.cloud to access your SOC communications.

Thank you for your patience.
Posted Sep 25, 2020 - 11:31 EDT
Monitoring
On Thursday, September 24th, 2020, CyFlare began updating our Support Desk Platform.

Cyflare is currently working to update our certificate for the desk portal to ensure our customers can maintain access to CyFlare support desk. The standard access URL: https://desk.cyflare.cloud will be unavailable for three (3) business days.

In the interim, you will still be able to login to your desk portal via the following URL, to interact with your SOC for tickets and communication.:

https://desk.zoho.com/portal/24x7soc/en/home

This should be fully resolved by no later than Wednesday, September 30th, 2020.

We will provide an update upon successful resolution.

If you need assistance or have any questions, please reach out to your Customer Success Manager for further information.

We appreciate your patience and understanding as we improve.
Posted Sep 24, 2020 - 16:50 EDT
This incident affected: CyFlare Support Desk Platform.