A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2022 - 18:16 EDT
SentinelOne released SP1 version of its 22.1 GA codebase on June 16, 2022. By policy, the CyFlare MDR service releases agent updates to customers after vendor releases have been internally reviewed for impact and have been in the field for a month.
This ensures a stable agent release for our customers.
Our Technical Operations Center will be scheduling the agent upgrades during the weekend of August 26th with a maintenance window on August 27th starting at 0000 and ending at 0500 (midnight to 5 AM Eastern). For those agents that are not connected at the time of the upgrade, they will be upgraded the next time they report into the management platform.
This process is generally non-intrusive, and there is nothing required from our partners or customers, during this time. If you experience any issues, please open a ticket so we can investigate and provide a quick resolution.
In our Trust Post on March 1, 2022 we notified you about the opportunity for you to “opt out” of this automatic upgrade process. If you have already opted out, we have your choice on file. If you haven’t opted out but wish to now, please open a ticket through our ticketing portal with the following subject line: " – Upgrade Process: Opt Out.” We will mark your account accordingly.
Please note that if you choose to do so, you will need to open a ticket to request an upgrade when you are ready.
Cyflare appreciates the opportunity to be your trusted MDR provider.
Posted Aug 02, 2022 - 09:22 EDT
This incident affects: CyFlare Support Desk Platform.